Terms and Conditions

Welcome to Aurelia Arc. By accessing or using our website and services, you agree to the following Terms and Conditions. Please read them carefully before placing an order.

1. General Information

These Terms and Conditions apply to all purchases made through our website or directly through Aurelia Arc. They govern the relationship between the customer ("you") and Aurelia Arc ("we," "us," "our").

We reserve the right to update or change these terms at any time without prior notice. Continued use of our services implies acceptance of any changes made.

2. Products and Availability

  • All products displayed on our website are subject to availability.

  • We strive to ensure that product descriptions, prices, and images are accurate. However, slight variations may occur.

  • In the event a product becomes unavailable after you place an order, we will notify you as soon as possible and offer an alternative or a full refund.

3. Orders and Payment

  • Orders can be placed online or through official Aurelia Arc sales channels.

  • Full payment must be made at the time of purchase unless Cash on Delivery (COD) is selected (if available).

  • We accept payments via secure gateways including major credit/debit cards and local UAE payment options.

  • All prices are listed in AED (United Arab Emirates Dirham) and include applicable VAT unless stated otherwise.

4. Shipping and Delivery

  • We deliver across the UAE using reliable courier services.

  • Delivery timeframes are typically 1–3 business days, depending on location and availability.

  • Shipping fees, if applicable, will be shown at checkout.

  • Customers are responsible for providing accurate delivery details. We are not liable for failed deliveries due to incorrect information.

5. Returns and Exchanges

  • Returns or exchanges are accepted within 7 days of delivery, provided the item is unused, in original packaging, and with all tags intact.

  • Refunds will be processed once the item is inspected and approved.

  • Shipping fees are non-refundable unless the return is due to a fault on our part (e.g., defective or wrong product).

  • To initiate a return, please contact support@Aurelia Arc.ae with your order details.

6. Warranty

  • Most watches sold by Aurelia Arc come with a manufacturer’s warranty, the terms of which vary by brand.

  • Warranty claims must be supported by proof of purchase and may be subject to the manufacturer’s terms.

  • Damage caused by misuse, accidents, or unauthorized repairs is not covered.

7. User Responsibilities

By using our website or making a purchase, you agree:

  • Not to misuse our services or website.

  • Not to use any content from our site without permission.

  • To provide accurate, up-to-date information when placing an order.

  • To respect our intellectual property and not reproduce or redistribute our materials.

8. Limitation of Liability

Aurelia Arc shall not be held liable for:

  • Any indirect, incidental, or consequential damages resulting from the use of our products or services.

  • Delays or failures in performance due to causes beyond our control (e.g., weather, courier delays, system outages).

9. Intellectual Property

All content on our website, including logos, images, text, and designs, is the property of Aurelia Arc or its licensors and is protected under UAE intellectual property laws. Unauthorized use is strictly prohibited.

10. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the United Arab Emirates. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of UAE courts.

11. Contact Us

If you have any questions regarding these Terms and Conditions, please contact us:

📞 WhatsApp Number: +971-55-919-3025