Privacy Policy

At  Aurelia Arc, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, store, and protect the personal information of our customers. By using our website, products, or services, you agree to the terms outlined in this Privacy Policy.

1. Who We Are

Aurelia Arc is a trusted retailer of high-quality wristwatches, operating in the UAE for over six years. We are committed to providing exceptional customer service while respecting and protecting your personal information.

2. Information We Collect

When you shop with Aurelia Arc, we may collect the following types of information:

  • Personal Information: Name, address, phone number, and email address.

  • Payment Information: Billing address, credit/debit card details (processed securely via third-party payment gateways).

  • Order Details: Watch models, purchase history, shipping address.

  • Website Usage Data: IP address, browser type, device information, pages visited, time spent on the site, etc.

3. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders.

  • Deliver products to your specified address.

  • Communicate with you about your order, delivery status, or promotions.

  • Improve our website, services, and customer experience.

  • Send marketing emails and product updates (only with your consent).

  • Comply with legal obligations and resolve disputes.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with:

  • Shipping and delivery partners to fulfill your order.

  • Payment processors to complete transactions securely.

  • Service providers who help us maintain and improve our website or marketing campaigns.

  • Legal authorities if required to do so by law.

All our partners are obligated to keep your data safe and use it only for the purpose it was provided.

5. Data Storage and Security

We implement strict security measures to protect your data:

  • SSL encryption on our website.

  • Secure payment gateways.

  • Regular monitoring of our systems.

  • Limited access to customer information by authorized personnel only.

Despite our efforts, no online transmission is 100% secure, but we do our best to ensure your information is safe with us.

6. Your Rights

As a customer, you have the right to:

  • Access your personal information.

  • Request corrections or updates.

  • Request deletion of your information (where applicable).

  • Withdraw consent from marketing communications.

  • Contact us for any questions or concerns regarding your data.

To exercise these rights, please email us at support@Aurelia Arc.ae.

7. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience, analyze site traffic, and personalize content. You can choose to disable cookies in your browser settings, but some features may not function properly without them.

8. Changes to This Policy

Aurelia Arc reserves the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.